Having your treatment privately in an NHS environment

We are first and foremost an NHS hospital, however, we can offer a wide range of services privately whether it be as an inpatient or an outpatient, we welcome private patients from both the UK and overseas.  

By choosing to have your treatment as a private patient within an NHS hospital, you are assured of access to comprehensive range of general and specialist medical services.   Our operating theatres are fully-equipped to carry out a wide range of surgical procedures and if your procedure requires an ITU bed, this can be arranged for you.

Having your treatment privately in an NHS setting, you are generating income which is reinvested back in to hospital services for the benefit of all our patients.  So, by going private, you can also help the NHS.

Private facilities include 2 rooms on Swift Ward in the Treatment Centre at the Lister Hospital which are undergoing a full refurbishment. Dependent on the specialty there are also other areas within the Trust that provide private care, ensuring you have the best specialist aftercare available.

All private patients will  have a choice of meals from our à la carte menu including a dessert, cheese and biscuits tea/coffee and fruit juice.  

During you stay your may wish to bring in a media device to watch or catch up with the world using our complimentary wifi.

Prior to your admission:

The Private Patient team will give you courtesy call prior to your proposed admission; you will be advised of parking arrangements, where to go and what you may need to bring with you. If you have any questions, please feel free to ask at this time.  If you have not already provided your insurance details, please have your membership and authorisation code to hand. 

The Trust has a statutory duty to ensure that all private patients complete an undertaking to pay form prior to commencing assessment and/or treatment. Authorisation of any private patient’s procedure must be received in advance of the admission date and failure to do so may result in the cancellation of the admission.

Insured patients

If you have private health insurance ask your GP or consultant about being treated privately at our hospital.

It  is important that you tell your insurers of the proposed admission/appointment/diagnostic test date. You will need to obtain an authorisation code and contact the Private Patients Office with this information along with your membership details.

Uninsured – Self Funding patients

If you do not have private health insurance, you can also pay directly and we can provide you with treatment quotes and advice about a variety of procedures.

If you are paying for your treatment yourself, you will be  informed beforehand which procedures and services are included in the price and you will be requested to make your payment prior to your admission. Please be aware that some pre-admission tests and pre and post-operative tests may not be included.

Check List

  • Pyjamas or Night dress
  • Dressing Gown and Slippers
  • Personal Toiletries (although some will be provided to you in your room)
  • Any medicine you require for your stay with the original packaging and labels

If you are staying for a few days or longer you may prefer to bring casual clothing, books and children may gain some comfort from their favourite toy. Patients undergoing hip or knee surgery are advised to bring shorts, a loose skirt, trousers or a track suit, together with comfortable shoes to wear during post-operative physiotherapy.

Invoices:

You may find that you will be issued with more than one invoice, usually,

  • Hospital charges
  • Consultant Surgeon or Physician fees (unless your hospital charges on behalf of the Consultant)
  • Consultant Anaesthetist fees

There may be additional invoices from other Consultants or Pathology services relating to your care. These invoices will normally be sent directly to your insurance company or part of your upfront payment. However some Consultant Surgeons and Consultant Anaesthetists are self accounting. This means they may send their invoice direct to your home address. 

All charges are pre-agreed with your insurance company and therefore copy invoices are not normally sent to you by the hospital.

Follow-up care

If you need to see your Consultant again following your discharge, you will be required to make separate arrangements with your consultant’s private secretary. Any other appointments required as part of your episode of care will be made for you.